Complaints
Complaints
We take every concern seriously. If you’re not satisfied with our service, here’s exactly how to raise a complaint and what happens next.
Our Complaints Process
1
📞
Contact Us Directly
Call us on 0161 553 0068 or email [email protected]. We aim to resolve issues informally where possible.
2
📝
Written Complaint
If unresolved, submit a written complaint. We will acknowledge within 3 business days and investigate fully.
3
🛡️
Escalate to Dee Valley Finance
As our Principal firm, Dee Valley Finance Limited can review complaints if you feel we have not resolved your concern fairly.
4
⚖️
Financial Ombudsman Service
If still unresolved after 8 weeks, you have the right to refer your complaint to the FOS free of charge.
🤝 Financial Ombudsman Service (FOS)
The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial businesses.
⚖️
Free & Independent
No charge to you
⏱️ Response Timeline — What to Expect
Within 3 Days
Written acknowledgement of your complaint
Within 4 Weeks
Update on progress or a final response if investigation complete
Within 8 Weeks
Final response issued. After this, FOS referral rights apply.
Debt solutions may affect your credit rating and are not suitable in all circumstances. Your individual circumstances will be assessed before any recommendation is made. To find out more about managing your money and getting free and impartial debt advice, visit moneyhelper.org.uk. Help with Debt Ltd (FCA FRN: 1058208) is an Appointed Representative of Dee Valley Finance Limited (FRN: 811106), authorised and regulated by the Financial Conduct Authority.
